If you are not yet sure about your order or you order it as a mistake. You can cancel your order immediately. We will give cancellation for 1-2 working days after the payment. So make sure that you order is a correct one and make it clear after you place your order.
In case you want to change or cancel your order, please let us know as soon as possible. Do not hesitate to contact us with any questions, we are happy to help.
sales@alice-ebikes.com

Want to know more

CALL US +27 78 474 1820

We accept our payment thru WalletDoc which accept also major credit cards and debit cards. (VISA/Master card)
Please note, your chosen method of payment will be immediately debited after your order has been processed.
WalletDoc is an external Payment Gate so you will need to conclude your order and then down load the link to WalletDoc at the bottom of the home page or you can click on the link For WalletDoc in our shop page.

Or you can do an EFt after Check out .
Please send us the POP once payment done to sales.alicebikes@gmail.com 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.<p>
Take note that our sale price and free items cannot be refunded.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.